masthead
 
Consumers Prefer Buying from Agents Despite Online Insurance Access
According to Insurance Networking News, three-quarters of U.S. consumers prefer buying insurance products through agents and other trusted sources. “Product complexity and customer service appear to be a driving force behind consumers’ preference for agents,” said Michael Costonis, director of Accenture’s Insurance practice in North America.

In a recent survey by IBM, respondents said they want personalized service and human interaction from their insurance providers. The study demonstrates consumers' unwavering loyalty to their insurance agent regardless of potential savings that online channels alone can provide, and it indicates how insurance carriers are providing their agents with technologies to deliver more personalized customer services. For example, only 15 percent of respondents said they would consider dropping their agent to save $150 annually by purchasing insurance online. Fifty-four percent indicated no amount would make them switch — especially when most online and advertised prices don't match up with what their agent can provide.

Personalized service and human interaction emerged as key factors in driving consumer loyalty with their agents. More than half (53%) of consumers cite personalized service as what they like best about the services offered by their insurance agent, and quality of service topped the list of the key factors in choosing an insurance provider. For example, face-time continues to play an important role in helping agents deliver quality services; 36 percent surveyed said they like to visit their agent.

"The insurance business is still very much relationship based, and consumers are willing to pay a premium for agents that instill trust and provide ongoing advice regarding their insurance needs," said Norbert Dick, general manager, Global Insurance Industry, IBM.
 
Accident Investigations: Why Are They Important?

Workplace accidents can be traumatizing for all those involved. However, by conducting an accident investigation, you will be able to recognize hazards and improve working conditions. Don’t be fooled… they are not designed to place blame or fault, so it is important that you cooperate to ensure that a similar accident does not occur in the future.

If you see an accident, note everything that occurred and the conditions that were present before the incident. Then, ask yourself:

  • Where was I working in conjunction with the accident site?

  • What about other employees?

  • What was I doing at the time?

  • What was the injured person doing and where were they located?

  • What equipment was being used?

  • What sequence of events occurred?

When questioned, give a truthful account of the event, as you saw it. Do not omit information to protect others. This will not assist in determining the cause of the accident or prevent future problems.

DID YOU KNOW?
Safety meetings not only reduce the risk of injury, they also reduce insurance costs because the incidence of injury lessens. Now that’s a win-win for everyone!

 
healthcare_issues
Should Baby Boomers Be Concerned About Their Medical Future?

According to a study by the Commonwealth Fund, 66% of baby boomers ages 50 to 65 are concerned about being able to afford medical care in the future.

This day-to-day reality is beginning to impact their retirement plans as well. As Commonwealth puts it, “The combination of rising out-of-pocket health care costs and sluggish wage growth threatens workers’ ability to save for retirement. This is particularly true for older adults ages 50 to 65, or ‘baby boomers,’ whose per capita health care expenditures are more than twice those of younger adults.”

The bottom line? Baby boomers need to educate themselves and become more savvy about health care. It is crucial to ensure they have the financial tools that work for them instead of against them.

Something to keep in mind: A traditional policy has high premiums that are never seen again. A climbing deductible and higher co-pays make this a black hole as far as investments go. But a high deductible health plan combined with an HSA have many benefits that are particularly attractive to this age group.  Some advantages include:

  • Lower premiums – This means there is more cash to invest in the HSA, and to eventually put toward the deductible.
  • Portability – In case one’s employment situation changes, he/she keeps the HSA and has the benefit of past investments.
  • Tax-free savings with tax-free interest – In fact, HSA accounts offer more favorable terms than IRAs in terms of saving for retirement health needs.
  • The Catch-up Contribution – This is an extra fund that people ages 55 to 65 can stow away in their HSA. For 2009, it is $1,000.

Even more promising is the fact that most of these older adults are willing to save if the right financial mechanism comes along. As Commonwealth reports, “A substantial majority of older adults in working families (71%) said they would be interested in having one percent of their earnings deducted from their paychecks and placed into an account, which could later be used to pay for long-term care or other health services that Medicare does not cover.” Education will be key, but consumer-driven health care has a lot to offer baby boomers, both now and in the future.

 
Thank you for reading CLG InSIGHT.

For more information, contact:
CLG Insurance
172 Main Street, Nanuet, New York 10954
t: 845.623.3434 • info@clginsurance.com
 
straight talk
Welcome to CLG InSight!

Dear Friend,

I'm very pleased to present the first issue of InSight — our new quarterly eNewsletter. We hope you will find it informative and useful when it comes to making decisions on insurance and risk management.

I would also like to take this opportunity to thank all our customers and business associates for making CLG what it is today. Last year, we started several new customer service and marketing initiatives with the aim of connecting with our customers more often. This newsletter is one way we are reaching out. I hope you will respond and make it a two-way conversation.

Since this is our first issue, I would also appreciate any comments, ideas or suggestions you may have on making it better.

Have a great summer!


Edward F. Carpezzi
President & CEO
CLG Insurance

 
company_news
A Different Approach to Beating the Economic Slowdown — Expansion!
CLG Insurance Expands Sales Team With New Hires
CLG Insurance is pleased to welcome Christian Rudner and Melissa Boos to its outstanding sales team. “We are excited to have them both aboard,” said Ed Carpezzi, President and CEO of CLG Insurance. “We have identified several new market segments we will be focusing on in the next few months and Chris and Melissa will be instrumental in achieving our strategic goals there.”

Mr. Rudner, a resident of Waldwick, New Jersey, will be responsible for the sale of commercial lines in selected market segments. He has a diverse background in risk management, facilities and operations.

Ms. Boos, who lives in Suffern, New York, will focus on the area of benefits as a producer. She has several years of experience in sales in the recruiting industry with emphasis on accounting and financial placements.

“We intentionally went out of the insurance industry to find the best people to fill these positions,” said Tim Johnson, Executive VP and Chief Operating Officer of CLG Insurance. “While most of our competitors are scaling back on their marketing and sales personnel, we are increasing our efforts and looking for new opportunities everyday.”

 
The 21st Annual Jawonio Golf Outing
CLG Insurance was a Gold Sponsor of the 21st Annual Jawonio Golf Outing which took place on June 1, 2009 at the Dellwood Country Club in New City, New York.

Jawonio is an agency that provides a variety of services to individuals with disabilities.

For more information or to support this worthwhile charity visit them on the web at www.jawonio.org.
 
Summer Safety: Dehydration
As summer temperatures climb, it is important to remind people who work outside about the importance of drinking water during periods of heavy activity. Unfortunately, determining appropriate water intake isn't an exact science.

The best overall approach is to make a conscious effort to stay hydrated. In hot weather, skip coffee or soda, and make water your beverage of choice. During periods of heavy exertion, take frequent water breaks. Adjust your intake to match your activity level and working conditions to stay healthy and alert.

 
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